Shipping & Returns

Shipping & Delivery 

In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers. Please give us some more time.

Standard shipping estimated timeline 7 - 14 days. 

At this time we only ship to Canadian locations.

Other countries are not currently available. 

Your order may be shipped in different packages, please don't worry if you didn't get all items at the first package, we must ship other items in other packages.

Postal deliveries: If you haven't received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

It can take a few days following order shipment before the Tracking number becomes active on the courier's system.
If the information has not appeared on the courier's website, please try again later.

Directtowallart ships all packages from our warehouse and distribution center.

Directtowallart may have to verify payment and order details before processing your order.

If you have any questions, please contact us, we'll deal with it as soon as possible.

Total Delivery Time = Processing Time + Shipping Time

* What is the item processing time?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with an average processing time of approximately 2 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.